Baggage Claim Becky

Overview

Baggage Claim Becky is the nickname given to a female baggage claim attendant who was filmed refusing a black woman the name and contact of a manager, after the attempted to report a customer service issue at Logan International Airport in Boston, Massachusetts (similar to ID Adam and BBQ Becky).

Background

On August 28th, 2018, @IAmSachaa, whose real name is Arlene, tweeted a note explaining that on August 24th, 2018, a baggage claim attendant treated her with hostility, after she attempted to report that her baggage had been damaged while in Delta's custody. After asking to speak to a manager, the employee continued to deny her the manager's name and contact information. The Delta employee soon realized that Arlene had been filming the altercation and began to call the police (shown below) .^[1]

Developments

On September 12th, Arlene tweeted,^[2] "Two weeks later and no one has reached out yet @Delta." The tweet received more than 15 retweets and 30 likes in one week (shown below).

On September 18th, Twitter^[3] user @Ourappguy posted the video of the interaction. They captioned the post, "This is how @Delta Airlines customer service handles baggage damage claims by calling the police on its customers!!" Within two days, the post received more than 300 retweets, 390 likes and 20,000 views (shown below).

Media Coverage

Several media outlets covered the story, including The Daily Dot, ^[4] The Root^[5] and more.

Search Interest

External References